Terms & Conditions
This update 9 September 2018


1
TERMS
1.1The property is offered for holiday rental subject to confirmation by the owners, Peter & Sally Marshall. The property referred to is the country house, La Goupillère, 53160 Saint-Thomas-de-Courceriers, France.
1.2The terms “you” and “your” refer to the party leader, the “client” on the Booking Confirmation & Invoice and all members of their party. The terms “us” “we” and “our” refer to the owners, Peter & Sally Marshall of La Levrie, 53160 Saint-Thomas-de-Courceriers, France
1.3
The term BCI is used to represent our Booking Confirmation & Invoice. The term T&Cs is used to represent these Terms and Conditions.
1.4
The terms "agreed by us" and "our prior agreement" mean you must have our written (including email) agreement.
1.5
The term "deposit" is used in the UK English language meaning of the word but deposits are payable and accepted under the French "acompte" legal definition.
1.6
Whilst we will never knowingly mislead you, we may on occasion make errors in our communications with you, as indeed you might with us. All communications between us are accepted to be "Errors & Omissions Excepted" and any statements may be withdrawn without prejudice at any time prior to final payment.
  
2
BOOKING
2.1
An enquiry will only be considered by us to be a reservation or booking once clause 2.2 has been effected.
2.2
Subject to availability, and upon your request by e-mail or telephone, a provisional reservation will be made.
2.3
To ratify the provisional reservation we must receive, within 2 days, written (including email) confirmation that you would like to book, the names and home addresses of all party members, your landline telephone number and the ages of all those under 18 at the date of arrival. If you do not provide a verifiable home address and landline telephone number we cannot ratify your booking without additional authentication.
2.4
If you wish to bring pets, before your request can be considered we must be advised of their numbers, breeds and ages at the date of arrival. Acceptance is entirely at our discretion. Please see the Annex titled "Pets".
2.5
The person making the booking (i.e. the client/party leader) must be a member of the party occupying the property and must be aged 25 years or over.
2.6
Only once the above are fulfilled, a BCI will be sent by e-mail. This will contain full information relating to the booking and payment.
2.7
Upon receipt, you must check the BCI carefully and if any of the information is incorrect, contact us immediately. Mistakes or errors, however caused, cannot necessarily be rectified at a later date.
  
3
PAYMENT
3.1
A booking deposit of 25% of the total rental must be paid within 7 days of the date of the BCI, preferably by personal internet banking transfer (for other payment methods see 3.7). In paying the deposit you certify that you accept and are authorised to agree to these T&Cs and any applicable Annexes on behalf of all persons detailed and all those added or substituted at a later date, should such changes be accepted by us.
3.2
A security deposit of £100 is payable with your final payment. This will be returned to you within seven days of your departure, subject to the terms of the Annex titled “Security Deposit”.
3.3
The balance (including the security deposit) must be paid with cleared funds not less than 31 days prior to your arrival at the property.
3.4
We are entitled to treat your booking as cancelled if you fail to pay the booking deposit or balance on time.
3.5
Bookings accepted within 31 days of your arrival at La Goupillère must be paid in full with cleared funds prior to your arrival, including the security deposit. In exceptional circumstances we will accept cash, subject to the conditions of the Annex titled "Payment Methods & Third-party Charges".
3.6
Only the invoiced sums are to be paid. Under no circumstances will over-payments be refunded prior to the completion of your holiday.
3.7
If you wish to pay by any method other than personal internet banking transfer or if your booking involves currency exchange please see the Annex titled "Payment Methods & Third-party Charges".
3.8
Our published rates are in UK Pounds with payment to be made into our UK bank account but we also accept payment in Euros for payment into our French bank account. If you are booking from within the Eurozone please see the Annex titled "Payment Methods & Third-party Charges" for details of invoicing and payment in Euros but you may of course use UK facilities if you prefer.
  
4
CONTRACT
4.1
Upon receipt of your booking deposit a binding contract between you and us will come into existence and these T&Cs will be deemed to be accepted by both parties and form part of that contract.
4.2
The Annexes to these T&Cs form part of that contract where applicable.
4.3
The contract and all matters arising out of it are to be governed by English law and shall be deemed to have been made in England. We both agree that any dispute, claim or other matter which arises will be dealt with by a court of competent jurisdiction in England.
  
5
ARRIVAL AND DEPARTURE
5.1
Normal arrival and departure day is Saturday but other days may be possible if agreed by us before booking. Normal arrival is between 16:00 and 18:00 local time. You should vacate the property by 10:00 on the day of departure. With our prior agreement, depending on other bookings, it may be possible for an earlier arrival or later departure time.
5.2
For your security and our comfort, you agree to advise us, before 10:00 on the morning of your arrival, of your point of entry and landing time in France (or place of departure within France) and your anticipated arrival time. You agree to update us with your progress by text message or other means whilst en route and for us to contact you by such means if we do not hear from you or see fit to request an update. We will not bother you unnecessarily but we care about our guests' well-being and unless we have some idea of your progress we cannot anticipate if something has gone wrong and be in a position to offer or seek assistance.
5.3
You agree to make every effort to arrive at a reasonable time, broadly in line with clause 5.1, unless otherwise agreed by us at the time of booking. We are sympathetic to verifiable unavoidable delays, which must be advised to us as soon as they are apparent but we do not offer "late check-in" arising from choices of travel times, detours or stops on your journey. We greet all guests personally and unattended arrivals are not accepted except in the case of repeat bookings. If you choose to arrive significantly later than 18:00, unless previously agreed, it may not be possible for you to have access to the property until the following morning. Any costs you incur will not be reimbursed by us and we will not refund any unfulfilled part of your booking.
5.4
If we find anything that has been left behind during your stay, we will contact you and will, at your request, return it to you by whatever means you choose. If any of our property is accidentally taken away by any member of your party, you must contact us immediately you discover it and we will decide if we require you to return the item(s). We will use our best endeavours to minimise expense but all carriage costs must be borne by you.


6
INSURANCE
6.1
We strongly advise you have comprehensive travel insurance (including cancellation cover) for the party's personal belongings, public liability, personal accident, and damage to our property, etc. Any claims must be made direct to the insurance company or other body concerned.
6.2
We strongly advise that all members of your party have appropriate medical cover for France, at the very least by way of an EHIC. Any claims must be made direct to the insurance company or other body concerned.
6.3
We strongly advise that, unless you are certain that you are fully covered, you notify your vehicle insurance provider of your trip and obtain confirmation that your cover is appropriate for your needs.
6.4
Your use of the property or its facilities is entirely at your own risk - you must have your own insurance. See "Our Liability" below.
  
7
CANCELLATION OR ALTERATIONS BY US
7.1
Cancellation by us with no grounds on your part is not envisaged unless the cause is of a very serious nature in which case, if we are in a position to do so we will do all we can to assist you in finding suitable alternative accommodation should you so wish. We will inform you as soon as possible and a full refund of all monies paid by you will be given within 7 days.
7.2
In the event of materially incorrect information being provided to effect a booking or information comes to light that would have resulted in our declining it originally, we reserve the right to annul the booking, whether or not any payment has been made, and treat such annulment as a cancellation by you (see clause 8).
7.3
We reserve the right to amend these T&Cs and their Annexes at any time and the change(s) will become effective immediately. Where a BCI has been issued no changes will be effected unless they are beneficial to you.
 
8
CANCELLATION OR ALTERATIONS BY YOU
8.1
Any cancellation by you must be notified in writing, including e-mail and must specifically state you wish to cancel your booking. The effective date is the date we receive this; any other communications that imply but do not specifically state you wish to cancel cannot be accepted as notification as we have a contractual obligation which can only be annulled at your unequivocal instigation and we cannot re-advertise whilst you are contractually entitled to take up the booked period. We strongly advise that you have comprehensive travel insurance that covers cancellation and is effective from the time you pay the booking deposit.
8.2a
If you cancel 121 days or more prior to your booked arrival date we will refund your booking deposit in full less an administration fee of £25.
8.2b
If you cancel 61 to 120 days prior to your booked arrival date you may lose some or all of your booking deposit. We will use our best endeavours to obtain replacement clients and if replacement clients are obtained for the entire period we will refund your booking deposit in full less an administration fee of £25. If replacement clients are obtained for a part of the booked period we will refund half of your booking deposit less an administration fee of £25.
8.2cIf you cancel 31 to 60 days prior to your booked arrival date you may lose some or all of your booking deposit. We will use our best endeavours to obtain replacement clients and if replacement clients are obtained for the entire period or any part of it we will then refund your booking deposit less any loss to us arising from re-letting and less an administration fee of £25, up to the value of your booking deposit. If you have made the balance and security deposit payments these will be refunded in full but please refer to clause 8.8
8.2d
If you cancel 30 days or less prior to your booked arrival date or the booking is voided due to your non-payment of the balance due, you will lose your booking deposit and balance payment (if made). To receive recompense you must have your own insurance that covers the cause of your cancellation as we will not make any rental refund for cancellation in this period whether it is an insurable risk or not. Whilst these are our contractual terms, we will use our best endeavours to obtain replacement clients and if replacement clients are obtained for the entire period or any part of it, we will then refund any monies paid less any loss arising from re-letting and less an administration fee of £25. If you have paid the security deposit this will be refunded in full but please refer to clause 8.8
8.3
In the event of cancellation deemed by us to be as a result of the deliberate provision of materially incorrect information, failure to provide the information required under clause 2.3 or fraud, you will lose any monies paid.
8.4
Any claims for cancellation covered by your insurance must be made direct to the insurance company concerned. Whether or not you have travel insurance is your choice but we strongly advise that you do have such cover from the date of your booking and that this includes booking cancellation cover. Booking deposits and balance payments will not be refunded by us except as set out above.
8.5
All bookings are accepted based on the information provided at the time of booking. Your booking is for your named party, as listed on the BCI, to be accommodated and not for renting the property as such, i.e. it is not let with a capacity which may be further utilised at a later date, unless agreed by us at least 31 days prior to arrival. Your booking does not automatically entitle you to add additional people or pets or make substitutions at a later date and we reserve the right to decline such alterations or charge a supplement for any changes that we do accept.
8.6
Alterations that require reconfiguration or relocation of beds must be requested by you and agreed by us at least 31 days prior to your arrival.
8.7
Any requested alteration to a booking that we choose not to accept which leads to your cancelling the booking will be considered as a cancellation by you and the above conditions will apply. No reduction or refund will be made in the case of booked persons who do not ultimately stay in the property.
8.8
Any refund arising from cancellation by you will be made no less than 60 days from the date the original funds were credited to our bank account, to allow for possible retraction of those funds by the originating bank.
  
9
YOUR RESPONSIBILITIES
9.1
You must keep the property and all the furniture, fittings, facilities and equipment in the same state of repair and condition as at the start of the holiday and in the same state of cleanliness and general order in which it was found. You will be responsible for any breakages, losses or damage to the property or its contents caused by you.
9.2
You must report to us without delay any defects to the property or breakdown of the equipment, machinery or appliances in the property and grounds. Arrangements will be made for repair or replacement, at our discretion, as soon as possible.
9.3
Upon arrival you will be given a user-booklet containing useful local information and advice about living in a rural environment. You agree to respect this advice, e.g. there is a “fosse toutes eaux” and no sanitary, cosmetic or baby items are to be flushed down the toilets. It is your responsibility to impress upon all members of your party and all visitors our requirements in respect of the “fosse toutes eau”.
9.4
Upon departure you must leave the property clean and tidy and remove all waste.
  
10
NUMBER OF PEOPLE USING THE PROPERTY & GUESTS OF YOUR OWN
10.1
Unless otherwise agreed by us, the house is considered to be at full capacity if let to a maximum of six persons or each bedroom is occupied. All guests must sleep at night in a bedroom in the beds provided. Nobody may sleep at night on e.g. sofas or "camp beds", whether ours or yours. You must not move beds, bedding or any furniture other than chairs from one room to another. The house was designed for family use and five or six adults is not a typical family group. The facilities, particularly hot water, were not designed to cater for such a load and everyone having a shower one after the other will drain the hot water tank. It will reheat but running out through heavy use in such circumstances is to be expected and you accept this.
10.2
Only the persons stated on the BCI may use the property unless otherwise agreed by us. We retain the right to terminate hire without prior notice and without refund or compensation if the agreed numbers are exceeded.
10.3
You may have, in reasonable numbers, lunch, dinner or occasional guests but your guests are not permitted to stay overnight without our prior agreement. We reserve the right to charge a fee, to be agreed before such permission is granted.
10.4
The pitching of tents for use by children is permitted only with our prior agreement. The pitching of tents or other structures for use as sleeping accommodation is not permitted.
10.5
If additional people stay at La Goupillère in their own accommodation, e.g. a mobile home this must be agreed by us prior to their visit. We reserve the right to charge for connection to utilities or for the use of bathroom facilities, the amount to be agreed prior to their arrival. There must be absolutely no discharge of tanks or waste material at or anywhere near the property or a charge of 30,00€ will apply. See also clause 14.4.
10.6
You remain responsible at all times for the behaviour and conduct of your guests and you will be liable for all damage or loss arising.
10.7
The amenities and facilities provided by us are for the use of the persons named on the BCI only. Your guests may not use e.g. showers, baths, beds, washing machines, tumble dryers or any other items provided for the purpose of staying in the property. Obviously the use of toilets is permitted (subject to our requirements in respect of the “fosse toutes eau”).
10.8
Only those pets agreed by us at the time of booking are permitted in the house or grounds. Your guests' pets are not permitted under any circumstances.
  
11
ACCESS
11.1
We may access the property during your stay to carry out essential maintenance or address issues deemed necessary by us. Gardeners and maintenance personnel may enter the grounds during your stay, usually with prior notice to you, except in case of emergency when this may not be possible.
  
12
BEHAVIOUR
12.1
The party leader is responsible for the correct and decent behaviour of the party. Should any member of the party not behave in such a manner, including health and safety or hygiene matters potentially affecting the property or subsequent guests, we may use our absolute discretion to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the property immediately. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
12.2
The Internet service may not be used for any illegal or subversive activities, including the transfer of pirated material or material illegal under French law. You agree that in the, albeit unlikely, event that we are required to provide information to The Authorities relating to the period of your stay we will pass on your personal details.
  
13
NATURE OF LET AND ADDITIONAL SERVICES AT THE PROPERTY
13.1
The property is let as self-catering and is not “serviced”. Upon arrival it will be clean and beds made up to the agreed configuration. The making up of beds during your stay is not included.
13.2
Upon request and with adequate notice it may be possible though not guaranteed to arrange an in-let cleaning or housekeeping service. Payment for such service is to be made on location and direct to the provider at the time of provision and without responsibility on our part.
13.3
Gardening and the maintenance of the grounds is included in the rental price. Guests may participate in such activities if they wish.
  
14
BEDDING, TOWELS & LAUNDRY FACILITIES
14.1
Bed linen is included in the rental price and is intended to last one week*. For stays of two weeks or more clean linen will be provided weekly*. Bed linen is professionally laundered and must not be washed in the domestic equipment supplied. Only the beds noted on your BCI will be made up and beds that are not made up must not be used. * Or slightly longer depending upon the actual duration, to be agreed upon arrival.
14.2   
Ample clean towels for normal use will be provided upon your arrival but we leave the frequency of washing these to you. You must not remove towels from the house, except for drying them on the clothes line. Beach and pool towels are not provided and you should bring these with you but if travelling by air please contact us to agree alternative arrangements.
14.3
The house is equipped for adult use. We can, however, provide a cot, high chair, baby bath and changing mat but you must bring with you any particular items required by younger (or older) members of your party.
14.4
Laundry facilities and supplies are provided for your use only, i.e. the washing of your personal soft clothing and items supplied by us (e.g. towels). You agree not to use these for laundering your own bedding from previous accommodation, pet bedding or items belonging to persons who are not named on the BCI.
14.5
You agree to fully reimburse us for damage or irreversible staining to bedding, however caused (see the Annex titled "Security Deposit").
  
15
GROUNDS & ENVIRONS
15.1
 For their own safety, children must not be allowed to wander unaccompanied in the grounds of the property, in barns or on roads or footpaths.
15.2
The property is in a farming area and you need to be aware of the potential hazards of farm machinery, barbed wire around fields and the need to obey country codes in respect of damage to crops, etc. For their own safety, guests should not enter any fields that contain animals.
15.3
As the environs are rural and predominantly organic there may be spiders or insects in the vicinity or in the house and there may be rodents or (harmless) grass snakes in the vicinity. Occasionally farmers spray organic fertiliser and this may be noticeable. It is not unhealthy and the "country air" will dissipate quickly. None of these will be considered by us to be a defects.
15.4
There are fruits, berries and herbs growing in the garden and hedgerows and you may pick and eat these. Although we are unaware of any issues you do so entirely at your own risk and we recommend that you do not eat any wild fungi, whether gathered from the grounds or elsewhere.
  
16
SECURITY, DOORS & WINDOWS
16.1
The area is crime free but valuables left at the property are left at your own risk and we will not be responsible for any loss. Reasonable care must be taken against theft and burglary and it is your responsibility to ensure that all doors and windows are closed and locked when leaving the property.
16.2
Windows, especially the "Velux" roof windows upstairs, must be closed in the event of storms or rain or if there is a likelihood of inclement weather in order to prevent water damage.
  
17
TAXES
17.1
VAT is not applicable and is not charged (Art. 293 B of the General Tax Code - Member of a micro-enterprise tax regime).
17.2
There is a small Tourist Tax (Taxe de Séjour) payable by all visitors over the age of 18 who stay in accommodation (hotels, gîtes, B&B, campsites, etc.) For La Goupillère, which is a "high-end" 4 star property, this is currently 0,70€ per person per night and is remitted by us to the The Communauté de Communes des Coëvrons, which includes our Commune. We receive no benefit but we are required to charge and collect this tax and remit the takings. The amount payable will be shown on your BCI as a separate item and you may pay this in cash (Euros only) upon departure or, if you prefer or do not otherwise do so, we will deduct the amount due from your Security Deposit. The exchange rate conversion in this case will be 1€ = £1.


18
OUR LIABILITY
18.1
We cannot be held responsible for and no compensation will be paid for events beyond our control or for noise, disturbance or nuisance originating outside the boundaries of the property.
18.2
We cannot be held responsible for and no compensation will be paid for the breakdown of mechanical or electrical equipment, the failure of internet or satellite television services, nor the failure of public utilities or failure to provide services, whatever the cause. Our liability shall be limited only to rectifying the situation as soon as is reasonably possible.
18.3
We cannot guarantee the quality or speed of third party service delivery, e.g. internet speed and bandwidth, mobile phone signals, electricity, water, etc. and no compensation will be paid for our inability to meet your particular expectations or requirements. Our liability shall be limited only to liaising with suppliers to rectify any subnormal situations as soon as is reasonably possible.
18.4
We cannot be held responsible for any injury, loss or damage to any party members, their belongings or their vehicles when using the property, outbuildings, grounds, equipment, or other facilities. The use of these are entirely at your own risk.
18.5
Where additional facilities or items are provided or used, with or without our knowledge or consent, e.g. (but not limited to) pools, bicycles, toys, games, hosepipes, garden furniture, barbeques, etc., you use these entirely at your own risk and we accept no responsibility.
18.6
If you accept benefits offered by us on behalf or third parties, such as but not limited to discounted car hire or ferry prices these are contractually between you and the third party supplier concerned. We cannot be held responsible for any issues arising from such transactions, which are offered by us in good faith but without any guarantees on our part. After our initial offer all communications and other matters must be between you and the supplier.



ANNEXES

These Terms & Conditions are applicable to all bookings. For simplicity, aspects applicable to specific situations only are contained in Annexes and these form part of these T&Cs if applicable.
A
Pets
B
Smoking
C
Non-Standard Vehicles
D
Security Deposit



IMPORTANT NOTES

We aim to provide a safe and secure environment. We are not aware of any defects or safety issues but should you find any you must inform us immediately and not use the items or areas concerned until we have investigate the matter, reported our findings to you and obtained your agreement that you are satisfied with the outcome. You agree to exercise due care and attention during your stay and acknowledge that we accept no responsibility for injury or damage arising from accidents or mishaps, whatever the cause. You acknowledge that you accept the following and took them into consideration when deciding to book....


#1
The outbuildings and grounds were once agricultural and there are inevitably some uneven surfaces, unprotected edges, protruding objects, etc. Some surfaces may become slippery when icy or wet.
#2
The house has two shallow internal steps which are perfectly normal in a French longère, one between the lounge and the downstairs hallway, the other between the mezzanine and upstairs hallway. There are exposed parts of "A frames" upstairs and the door to the master bedroom is "only" 1.8 metres high (approx 6 feet). The stairway between floors is perfectly normal for a French farmhouse but a little steeper than the UK standard where ceiling heights tend to be lower. All of these things are apparent in photographs on this website and are equally obvious upon arrival and during your stay.
#3
La Goupillère is a normal family home and has not been modified to favour persons of limited mobility or those who are infirm, frail or have a very high BMI. Sanitary ware and furniture are designed for abled people of a normal range of size and weight.
#4
The mezzanine and stairs have wooden balustrades and there is a wooden stair gate at the top of the stairs. These are designed to be effective in normal use but will not protect against excessive force or misuse.